*Please note that regular purchases are only available for orders placed within Japan.
■ Shipping Fee
GLOW SUNSCREEN SERUM 440 yen (tax included)
SENSUAL RICH BODY CREAM 550 yen (tax included)
SENSUAL RICH BODY BALM 550 yen (tax included)
We deliver to anywhere in the country at a flat rate.
■ Priority delivery and early announcement of new products
We will give priority to customers who purchase products on a regular basis.
We will also provide you with advance notice when new products are released.
■About delivery
Regular purchase items will be delivered individually.
We are unable to bundle this item with other items and will ship it separately. Thank you for your understanding.
■About application
Subscription orders are only accepted via the official website.
Please note that this is not available at customer centers or stores (House of Herme/or limited-time shops).
■ Application limits
Regular purchase orders for this product are limited to one per person.
■ Changing your payment method
You can change the payment method (credit card) that you selected when placing your order. Please change your payment method from My Page at least 5 days before the scheduled payment date.
*You cannot change to a different payment method.
■ Delivery cycle
Your order will be delivered automatically on the cycle (30 days, 45 days, or 60 days) that you selected when placing your subscription order.
However, depending on logistics, traffic conditions, holidays, and other factors, the delivery date may be earlier or later than the specified date.
■ Change in delivery cycle
You can change the delivery cycle you selected when placing your order.
If you wish to make any changes, please complete the procedure from your My Page at least 5 days before the scheduled payment date.
■ About skipping and cancellation
If you subscribe, your delivery will be renewed automatically, but you can skip or cancel your subscription to stop receiving deliveries.
If you skip, your next delivery will be stopped and you will receive your item in the next delivery cycle.
To skip or cancel, please complete the procedure from your My Page at least 5 days before the scheduled payment date.
Unless you notify us of your cancellation, we will automatically deliver your order.
example:
Scheduled payment date: February 22, 2023 → February 17, 2023 Skip/cancel possible
Scheduled payment date: February 22, 2023 → February 18, 2023 Skip/cancellation not possible
■About cancellations (order cancellations)
After placing a subscription order, you can cancel your order (cancel your order) up until the product is shipped, but only at the time of the first delivery.
Please submit your cancellation request using the form below.
https://herlipto.rcmr.io
[Orders that cannot be cancelled]
- For orders where shipping has already begun
- For orders where the product has been shipped
- If you wish to cancel only some of your order
- If the order is stated as non-cancellable on the product page or campaign page
*If you use a coupon, it cannot be reapplied after cancellation.
We do not accept cancellations, changes, exchanges, or returns after the shipment process has started or after the product has been shipped due to customer operation errors or customer convenience. For more information about cancellations (order cancellations), please refer to this page.
■ Preferred delivery date and time
You can specify the first delivery date from 4 to 7 days after the order date.
You can specify the delivery date for the second or subsequent orders up to 5 days before the next scheduled payment date from the last shipping date.
[Delivery time]
Sagawa Express <br>Morning (8:00-12:00)
12:00-14:00
14:00-16:00
4pm to 6pm
6pm to 8pm
6pm to 9pm
7pm to 9pm
Yamato Takkyubin Compact
Unfortunately, the system does not allow you to select a date and time on the website. If you wish to select a date and time, please write it in the comments section.
Morning (8:00-12:00)
14:00～16:00
16:00～18:00
18:00～20:00
19:00～21:00
*Once your order has been confirmed, changes to the date and time cannot be accommodated until the next delivery cycle.
■Shipping notification
Each time your order is shipped, we will automatically send you a notification to notify you of this to the email address you registered as your payment method when placing your order.
The email will contain a URL with information such as the shipping invoice number, the delivery status of your package, and contact information.
■Returns and refunds
If the product you receive is defective or different from the product you ordered, we will exchange it for the same product (same color/size).
Please refer to this page for more details.
■ Confirmation and changes to registration details
To register, log in using the "Login" button at the top of the home page, then you can check and change the details of your subscription order from "Subscription Order History" in your My Page.
If you have any questions about subscriptions, please contact us via CONTACT .
