*Please note that regular purchases are only available for orders placed within Japan.
■ Shipping fee
・GLOW SUNSCREEN SERUM 440 yen (tax included)
・SENSUAL RICH BODY CREAM 550 yen (tax included)
・SENSUAL RICH BODY BALM 550 yen (tax included)
We deliver anywhere in the country at a flat rate.
■ Priority delivery & early announcement of new products
We will give priority to stock availability to customers who purchase on a regular basis.
We will also provide advance notice of new products when they are released.
■About delivery
Regular purchase items will be delivered individually.
Please note that we are unable to bundle this item with other items and it will be shipped separately.
■About application
Subscription orders are only accepted through the official website.
Please note that this service is not available at customer centers or stores (House of Herme/and limited-time shops).
■About application limits
Regular purchase orders for this product are limited to one per person.
■ Changing your payment method
You can change the payment method (credit card) that you selected when placing your order. Please complete the procedure from My Page at least 5 days before the scheduled payment date.
*You cannot change to a different payment method.
■Delivery cycle
Your order will be delivered automatically on the cycle (30 days, 45 days, or 60 days) that you selected when placing your subscription order.
However, due to logistics, traffic conditions, holidays, and other factors, the delivery date may be earlier or later than the specified date.
■ Change in delivery cycle
You can change the delivery cycle you selected when placing your order.
If you wish to make any changes, please complete the procedure from your My Page at least 5 days before the scheduled payment date.
■About skipping and cancellation
If you subscribe, your delivery will be renewed automatically, but you can skip or cancel your delivery to stop it.
Skip will stop your next delivery and you will receive it in the next delivery cycle.
To skip or cancel, please complete the procedure from your My Page at least 5 days before the scheduled payment date.
Unless you notify us of your cancellation, we will automatically deliver your product to you.
example:
Scheduled payment date: February 22, 2023 → February 17, 2023. Skip/cancellation possible.
Scheduled payment date: February 22, 2023 → February 18, 2023. No skips or cancellations allowed .
■About cancellations (order cancellations)
After placing a subscription order, you can cancel your order (cancel your order) up until the product is shipped, but only at the time of the first delivery.
Please submit your cancellation request using the form below.
https://herlipto.rcmr.io
[Orders that cannot be canceled]
- For orders for which shipping has already begun
- For orders where the product has been shipped
- If you wish to cancel only some of the items in your order
- If the order is stated as non-cancellable on the product page or campaign page, etc.
*If you use a coupon, it cannot be reapplied after cancellation.
We do not accept cancellations, changes, exchanges or returns after shipping has begun or after shipping due to customer error or personal reasons.
For more information on cancellations (order cancellations), please see this page.
■Delivery date and time preference
You can specify the first delivery date from 4 to 7 days after the order date.
You can specify the delivery date for the second or subsequent orders up to five days before the next scheduled payment date from the date of the previous shipment.
[Delivery time]
Sagawa Express
- Morning (8:00-12:00)
- 12:00 to 14:00
- 2:00 PM to 4:00 PM
- 4pm to 6pm
- 6pm to 8pm
- 6pm to 9pm
- 7pm to 9pm
Yamato Takkyubin Compact
Unfortunately, due to the system, it is not possible to select a date and time from the website. If you wish to select a date and time, please write it in the comments section.
- Morning (8:00-12:00)
- 14:00-16:00
- 4:00 PM to 6:00 PM
- 18:00-20:00
- 7:00 PM to 9:00 PM
*Once your order has been confirmed, changes to the delivery date and time cannot be accommodated until the next delivery cycle.
■Shipping notification
Each time a shipment is completed, we will automatically send a notification to the email address you registered as your payment method when placing your order.
The email will contain the shipping number, a URL with information such as the delivery status of your package and contact details.
■Returns and refunds
If the product you receive is defective or different from the product you ordered, we will exchange it for the same product (same color/size).
For more information, please refer to this page.
■ Check and change your registration details
To register, log in using the "Login" button at the top of the home page, and then you can check and change your subscription order details from "Subscription Order History" on your My Page.
If you have any questions about subscriptions, please contact us via CONTACT .
