Company Name
Heart Relation Co., Ltd.
Name of business operator
Tomohiro Yasukura (General Manager of Operations)
Location of business
150-0001 Daini Arai Building 3F, 3-6-8 Jingumae, Shibuya-ku, Tokyo
Business contact information
03-5413-5866
Business hours, shop information, etc.
Business hours: 11:00-17:00
Closed: Saturdays, Sundays, and public holidays. We are currently not accepting inquiries by phone.
For inquiries, please contact the [CUSTOMER CENTER].
Sales price
The sales price will be the displayed amount (displayed price/tax included).
Shipping costs are separate from the sales price.
For delivery, we use Sagawa Express, Takkyubin Compact, and Nekopos.
Shipping fees are as follows:
Sagawa Express nationwide flat rate of 550 yen (tax included)
Takkyubin Compact nationwide flat rate 440 yen (tax included)
Nekopos nationwide flat rate 300 yen (tax included)
Payment method and timing ① Credit card payment / Payment will be confirmed when the product order is confirmed ② Shop Pay / Payment will be confirmed when the product order is confirmed ③ Apple Pay / Google Pay / Payment will be confirmed when the product order is confirmed ④ Payment after delivery (convenience store/bank ATM) / atone next month payment (convenience store/direct debit) / Payment will be confirmed when the product order is confirmed ⑤ PayPay /Payment will be confirmed when the product order is confirmed.
⑥atone/ Payment will be confirmed when the product order is confirmed.
Product delivery time
Once your order is confirmed, it will be shipped within 5 business days.
*The arrival of your product may be delayed due to traffic conditions caused by weather or during periods of congestion in transportation.
Returns Policy
With the exception of some products, orders can only be cancelled up until the time of shipping.
We do not accept cancellations after shipping has begun or returns for customer reasons after shipping.
However, if the product is defective or if the product you received is different from the one you ordered, we will only accept exchanges if you contact us via the Contact page within 7 days of receiving the product (including the day the product arrives).
In this case, we will cover the shipping costs for the return.
If the product is delivered but you do not receive it for any reason and return it to us, your order will be considered cancelled at the time of return.
In this case, since the cancellation is due to customer convenience, the customer will be responsible for shipping charges (including shipping charges for returning the item), packaging materials costs, shipping fees, and other damages and expenses incurred by our store, and we will charge you for these.
In addition, when we issue a refund, we will deduct the above damages and expenses from the remaining amount.
Please note that if the product is delivered but not received for any reason and is returned to our store, we may not be able to accept any new orders from you.
[Notes]
- Please note that due to the nature of photo display on computers, mobile phones, tablets, etc., the color and tone of the product may appear slightly different from the product photo. Please note that we cannot accept returns for reasons such as the product not appearing as it does in the image.
Regarding the cooling-off period, please be aware that our online store is a mail-order business accessed by customers, and therefore the cooling-off period does not apply.
