Company Name
Heart Relation Co., Ltd.
Name of business operator
Tomohiro Yasukura (General Manager of Operations)
Location of business
150-0001 5-7-20 Jingumae, Shibuya-ku, Tokyo
Business Contact
03-5413-5866
Business hours, shop information, etc.
Business hours: 11:00-17:00
Closed: Saturdays, Sundays and public holidays. We are currently not accepting inquiries by phone.
For inquiries, please contact us via [Contact].
Selling price
The sales price will be the displayed amount (display price/tax included).
Shipping costs will be charged in addition to the sales price.
For delivery, we use Sagawa Express, Takkyubin Compact, and Nekopos.
The shipping fee is as follows:
Sagawa Express nationwide flat rate of 550 yen (tax included) (revised from September 1, 2021)
Takkyubin Compact Nationwide Flat Rate 440 yen (tax included) (Revised from September 1, 2021)
Nekopos nationwide flat rate 300 yen (tax included)
Payment method and timing① Credit card payment/Payment is confirmed when the product order is confirmed② Shop Pay/Payment is confirmed when the product order is confirmed③ Apple Pay/Google Pay/Payment is confirmed when the product order is confirmed④ Amazon Pay/Payment is confirmed when the product order is confirmed⑤ Deferred payment (convenience store/bank ATM)/atone Next month payment (convenience store/direct debit)/Payment is confirmed when the product order is confirmed
Product delivery time
Once your order is confirmed, it will be shipped within 5 business days.
*The arrival of your product may be delayed due to traffic conditions caused by weather or during busy transportation periods.
Returns Policy
With the exception of some products, orders can only be cancelled before the product is shipped.
We do not accept cancellations after shipping has begun or returns for customer reasons after shipment.
However, if the product is defective or if the product you received is different from the product you ordered, we will only accept exchanges if you contact us via the Contact page within 7 days of receiving the product (including the day the product arrives).
In this case, we will cover the shipping costs for the return.
In addition, if the product is delivered but is not received for some reason and is returned to our store, your order will be considered cancelled at the time the product is returned.
In this case, since the cancellation is due to your own reasons, the shipping charges (including the shipping charges for returning the item), packaging materials charges, shipping fees, and other damages and expenses incurred by our store will be borne by the customer and will be charged by our store.
In addition, when we issue a refund, we will deduct the above damages and expenses from the remaining amount.
Please note that if the product is delivered but not received for some reason and is returned to our store, we may be unable to accept any new orders from you.
[Notes]
- Please note that due to the nature of photo display on computers, mobile phones, tablets, etc., the color and tone of the actual product may differ slightly from the product photo. Please note that we cannot accept returns due to differences in the image, etc.
Regarding the cooling off period, our online store is a mail order store accessed by customers, so the cooling off period does not apply. Thank you for your understanding.
