Company Name
Heart Relation Co., Ltd.
Business name
Tomohiro Yasukura (General Manager of Operations)
Business location
150-0001 5-7-20 Jingumae, Shibuya-ku, Tokyo
Business contact information
03-5413-5866
Business hours, shop information, etc.
Business hours: 11:00-17:00
Closed: Saturdays, Sundays, and Holidays We are currently unable to accept telephone inquiries.
For inquiries, please contact us from [Contact].
Selling price
The selling price will be the displayed amount (displayed price/consumption tax included).
Shipping charges are required in addition to the sales price.
For delivery, we use Sagawa Express, Takkyubin Compact, and Nekoposu.
Shipping charges are as follows.
Sagawa Express nationwide flat rate 550 yen (tax included) (revised from September 1, 2021)
Takkyubin Compact nationwide flat rate 440 yen (tax included) (revised from September 1, 2021)
Nekopos nationwide uniform price 300 yen (tax included)
Payment method and timing
① Credit card payment / Payment will be confirmed when the product order is confirmed ② Shop Pay / Payment will be confirmed when the product order is confirmed ③ Apple pay / Google pay / Payment will be confirmed when the product order is confirmed ④ Amazon Pay / Payment will be confirmed when the product order is confirmed.
Product delivery time
As a general rule, we will ship within 5 business days after confirming your order.
*Delivery of the product may be delayed due to traffic conditions due to weather, or during busy transportation periods.
With the exception of some products, orders can only be canceled before the product is shipped.
We do not accept cancellations after shipping has started or returns due to customer circumstances after shipping.
However, if the product is defective or if you receive a product different from the one you ordered, we will only accept exchanges if you contact us via the Contact page within 7 days of receiving the product (including the date of delivery). I will do it.
In this case, the return shipping fee will be borne by our store.
In addition, even if the product has been delivered, if for some reason the customer does not receive the product and the product is returned to our store, the customer's order will be considered canceled at the time the product is returned.
In that case, due to the cancellation due to the customer's convenience, the customer will be responsible for shipping fees (including shipping fees for return shipping), packaging materials fees, shipping fees, and other damages and expenses incurred by our store. Our store will charge you.
In addition, when making a refund, we will refund the remaining amount after deducting the above damages and expenses.
Please note that if the product has been delivered but is not received by the customer and is returned to our store, we may not be able to accept a new order from the customer.
[Notes]
・Please note that due to the characteristics of photo display on computers, mobile phones, tablets, etc., the color, tone, etc. of the product photo and the actual product may look slightly different. Please note that we cannot accept returns for reasons such as the image being different.
・Regarding the cooling-off period Our online shopping service is a mail-order service that is accessed by customers, and the cooling-off system does not apply. Thank you for your understanding.
