Our Customer Service Center and House of Herme will inform you of the stock and display status at the time of your inquiry.
Please contact House of Herme via the form below.

《 House of Herme 》
Business hours: 12:00-20:00
Phone number: 03-6826-0922

Depending on how crowded the store is, we may restrict entry by distributing numbered tickets.
Café de Herme is open to customers ordering take-out only, even when numbered tickets are distributed.

To avoid causing inconvenience to our neighbors, we ask that you refrain from coming to the store before opening time or waiting in line for the store to open. Please come to the store when it is opening time.

Generally, you can try on the items displayed in the store. When it is crowded, we will limit usage time to 10 minutes per person. Also, it may take some time before you are shown to your room. Thank you for your understanding.
*Depending on stock availability, we may display some sample products.
*For hygiene reasons, you cannot try on the shorts.

At House of Herme, there are two ways to shop:

TYPE.1
After purchase, you will receive your item on the spot.
*Some pre-ordered items may be delivered at a later date.
*Shopping bags are available for a fee.

TYPE.2 Herme Order
We will deliver it to the address you specify at a later date.
*Shipping charges will be charged separately.

We operate a cashless system.
Please note that cash payment is not accepted.
Payment methods include credit card payment (VISA/MasterCard/Amex/JCB/Diners/DISCOVER), electronic money payment (transportation IC cards), and QR code payment.

Please feel free to take photos of the atmosphere inside the store. Please be considerate of other customers when taking photos.
*There are some spots where photography is prohibited.
*Please refrain from posting photos of try-on photos, samples, or tag information before purchasing in places where many people can see them.

■If you purchase a product in store and take it home, it will be defective, so we will exchange it for the same product (same color/size) or give you a refund. Exchanges can be made by mail or in-store.

■After purchasing in-store, please contact the store within 7 days.
*We may restrict entry to the store when it is crowded or when an event is being held, and we may not be able to respond immediately. Therefore, we recommend that you contact us by phone first.

《 House of Herme 》
Business hours: 12:00-20:00
Phone number: 03-6826-0922

■When making a request, you will need to show the receipt from the time of purchase. If you are purchasing a gift, please show the gift receipt that came with the item.

■Even if you would like to exchange an item, if the item is out of stock, we will refund your money.

[We do not accept exchanges in the following cases.]
If you do not contact us within 7 days after your purchase
- If the product is damaged or scratched due to customer's fault, or if the product has been used even once.
・If the product tag has been damaged or removed
- If the bag, tag, or accessories included with the product are missing
・If you wish to return or exchange an item for personal reasons, such as a difference in size or image.

■For products purchased from the official online store, please contact the Her lip to Customer Center.