About shipping and delivery

■ Regarding delivery

① Within Japan:
・Delivery company: Sagawa Express Nekopos, Takkyubin Compact: Yamato Transport ・Delivery fee:
Sagawa Express Nationwide flat rate of 550 yen (tax included) (revised from September 1, 2021)
Takkyubin Compact: Nationwide flat rate of 440 yen (tax included) (revised from September 1, 2021)
Nekopos: Nationwide flat rate of 300 yen (tax included)

*We do not provide a service to have packages held at our branch office.

■ Preferred delivery date and time

[Delivery date] We accept delivery requests for dates between 4 and 7 days in the future.
[Delivery time]
・Sagawa Express
Morning (8:00-12:00)
12:00-14:00
14:00-16:00
4pm to 6pm
6pm to 8pm
6pm to 9pm
7pm to 9pm

・Yamato Takkyubin Compact
We apologize, but the system does not allow you to select from the site.

②Overseas:

Delivery country/region:
(Asia)
Taiwan, Hong Kong, Macau, South Korea, Malaysia, Singapore, Indonesia, Vietnam, Thailand, Mongolia (and others)
United States, Canada, Australia, United Kingdom

-For deliveries outside of Japan, shipping fees vary depending on the country or region, and the weight of the product being delivered.
Please check the details at the time of payment.
・Customs duties may be charged in addition to shipping fees depending on the country. Customs fees are not included in the product or shipping fees.

 

■ Shipping time

Within Japan: After your order is confirmed, it will be shipped within 5 business days.

Overseas: Shipped within 7 business days after order confirmation

- The arrival of your product may be delayed if we receive a large number of orders, or due to traffic conditions caused by weather or other factors, or during periods of congestion in transportation.

 

■Delivery date and time preference:

・Delivery date and time can only be specified for deliveries within Japan.

・We usually accept delivery date and time requests 4 to 7 days later.
*It may take additional time before and after the distribution center's long holidays.

- The arrival of your product may be delayed if we receive a large number of orders, or due to traffic conditions caused by weather or other factors, or during periods of congestion in transportation.
- Nekopos delivery is by post, so we cannot accommodate your requested delivery date.
If you would like the fastest delivery, please select "No Preference".

■Notes regarding shipping of pre-ordered items

・We do not notify you of arrival dates. We are unable to respond to inquiries. Products will be shipped as soon as they arrive at the logistics center. Please note that the scheduled shipping date is only a guideline and does not guarantee the delivery date.
-Delivery may be delayed in the event of a large number of orders or due to partial production cuts or partial deliveries.
- Depending on the delivery situation, delivery may be earlier than the scheduled date.
- Due to production reduction or cessation, products may not be delivered, and we may be forced to cancel your order.
-Delivery may be delayed due to shipping and traffic conditions during the delivery company's busy season, the year-end and New Year holidays, and inclement weather.
・Pre-order items can be purchased in the same cart, but they will be shipped together once all items are available. Items purchased at the same time cannot be shipped separately. Please be careful.
-Please note that you cannot specify a desired delivery date and time.

 

■Shipping completion notification: We will send you an email on the same day or the next day.

■Long-term absence/incorrect address

・It is your responsibility to receive any products we send you.
- The product storage period at Sagawa Express is approximately one week from the date of shipment.
・If an item is returned due to a long absence or an incorrect address, we will accept the re-shipment fee cash on delivery. To prevent such a situation from occurring, please be sure to directly contact the delivery company to request redelivery within the storage period.

- For overseas deliveries, the product storage period is a maximum of approximately 30 days.

We do not accept orders made using forwarding services, whether domestic or international.
If you wish to order from outside of the country, please use our official international shipping service.

Purchasing from overseas

If you use a forwarding service, your order will be automatically cancelled even after it has been completed.