■For customers from overseas, please see here .
■ When the product arrives
We take the utmost care in managing and shipping our products, but once you receive the product, please be sure to check within 7 days, including trying it on, to make sure that there are no scratches or defects and that there are no errors in your order.
In addition, there are conditions for returns and exchanges, so please be sure to read the following precautions before opening or trying on the product.
【Notes】
・When returning a defective product, we ask that you include the delivery note. In case of any problems, please keep the delivery note and the product packaging, and do not remove the tags (attached to the product packaging) and hang tags.
・Please make sure to try on shoes indoors.
- When trying on items, please be careful not to let perfume, cosmetics, cigarette smells, etc. get on the item.
・For hygiene reasons, please check before trying on the shorts.
*If we determine that the item has been worn, we will not be able to treat it as a used item.
-Since the shoe box is also part of the product, we will not be able to accept an exchange if you return the item with the shipping label attached directly to the shoe box.
・Otherwise, [We do not accept returns or exchanges in the following cases] Please check the details carefully.
■ If the product you received is defective
If the product you receive is defective, we will accept a return or exchange .
*We do not accept exchanges for sizes, colors, or other products that differ from the one ordered.
*If we are unable to determine that the returned item is defective, we may refuse to accept the return or exchange.
* Even if you wish to exchange an item, we will refund you if the item is out of stock.
■ If you receive a product different from the one you ordered
If you receive a different product than the one you ordered, we will accept returns or exchanges . After you return the product, we will exchange it for the correct product.
*We do not accept exchanges for sizes, colors, or other products that differ from the one ordered.
* If the correct item is not in stock, we will refund your money.
[How to proceed]
Please contact us using the request form below within 7 days of receiving the product (including the day the product arrives).
https://herlipto.app.recustomer.me/
Please note that the arrival date of the product will be counted from the day the product arrives at the address you entered as the delivery address when you placed your order (including the day it is delivered to the delivery box).
We do not accept returns or exchanges in the following cases:
If you do not contact us within 7 days of receiving the product
・Customers wishing to exchange or return a product (color or size)
・If the item is damaged or scratched due to customer's fault, or if it has been used even once (excluding trying on indoors).
・If the product is different from the image shown due to customer's convenience ・If the tag, packaging included with the product, tag (affixed to the package), bag or accessories are missing or damaged and have been damaged or removed ・If the invoice included with the product has been lost/discarded ・If there are individual differences in reasons for exchange/return, such as the product having a strong smell ・If the product has an odor (perfume, cosmetics, cigarette odor, etc.) attached to it while in the customer's possession ・If there is a foreign object attached to the product (animal hair, other fibers, dust, etc.) ・If the product was ordered from a website other than this one ・If the product is a hygiene product that comes into direct contact with the skin, such as a mask, swimsuit, pillowcase, etc. that is not a defective product ・Cosmetics (perfume, shampoo, body care products, nail polish)
・If the item has been altered (hemmed, etc.) or washed ・If the item is not defective ・If the size is within ±1-2cm of the official size indicated ・If there is a note on the product page stating [Not eligible for return or exchange] ・If we are unable to determine that the item is defective ・If there have been excessive returns or exchanges ・If we determine that we cannot accept returns or exchanges for any of the above reasons
■If the product is not what I expected or I made a mistake in my order <br>As a general rule, we do not accept returns or exchanges for reasons of customer convenience after shipping has begun.
■If the size does not fit <br>As a general rule, we do not accept returns or exchanges for reasons of customer convenience after shipping has begun.
*For first-time purchase of ROSIER Everyday Essential Bra
We accept returns within 7 days of receiving the product only for the first purchase of Everyday Essential Bra. Please try on the size first to see if it fits you.
*Returns are not accepted for second or subsequent purchases.
*We cannot accept returns for reasons other than size exchanges.
Please submit your return request below.
https://herlipto.app.recustomer.me/
[Everyday Essential Bra is not eligible for return]
- If you do not contact us within 7 days after the product arrives
- If you have purchased the Everyday Essential Bra more than once
- If scratches, damage, discoloration, etc. occur due to reasons of the customer.
- Products with damaged or removed sewn-in brand names or quality labels
- The product is missing its original packaging, tags (attached to the packaging), and accessories
- If the invoice included with the product has been lost or discarded
- Products ordered outside this website
- Items that have been altered or washed
- Other cases where we determine that we cannot accept the exchange based on the above.
