Regarding purchases from overseas

◾️About shipping
・Shipping available in the following countries and regions:
Taiwan, Hong Kong, Macau, South Korea, Malaysia, Singapore, Indonesia, Vietnam, Thailand, Mongolia
United States, Canada, Australia, United Kingdom
After your order is confirmed, your item will be shipped within 7 business days.
・In order to prevent any problems, we cannot change the delivery address after an order has been placed.
・Please note that we cannot accept requests to specify a delivery company. All deliveries can be tracked.
Delivery company
Korea/Taiwan → Sagawa International
Other than the above → UPS
- The arrival of your product may be delayed if we receive a large number of orders, or due to traffic conditions caused by weather or other factors, or during periods of congestion in transportation.
◾️Shipping and customs duties
・Shipping costs vary depending on the country or region, and the weight of the product being shipped.
Please check the details at the time of payment.
・Customs duties may be charged in addition to shipping fees depending on the country. Customs fees are not included in the product or shipping fees.
◾️Notes regarding shipping of pre-ordered items
・We do not notify you of arrival dates. We are unable to respond to inquiries. Products will be shipped as soon as they arrive at the logistics center. Please note that the scheduled shipping date is only a guideline and does not guarantee the delivery date.
-Delivery may be delayed in the event of a large number of orders or due to partial production cuts or partial deliveries.
- Depending on the delivery situation, delivery may be earlier than the scheduled date.
- Due to production reduction or cessation, products may not be delivered, and we may be forced to cancel your order.
-Delivery may be delayed due to shipping and traffic conditions during the delivery company's busy season, the year-end and New Year holidays, and inclement weather.
・Pre-order items can be purchased in the same cart, but they will be shipped together once all items are ready. Items purchased at the same time cannot be shipped separately. Please be careful.
-Please note that you cannot specify a desired delivery date and time.
■Long-term absence/incorrect address
・It is your responsibility to receive any products we send you.
- The product storage period is up to 30 days.
◾️Cancellation Policy
As a general rule, we do not accept cancellations of orders, except in cases where we are unable to deliver the product within the notified delivery date due to circumstances on our part. Thank you for your understanding.
◾️Returns Policy
・When you receive the product:
We take the utmost care in managing and shipping our products, but once you receive the product, please be sure to check within 10 days, including trying it on, to make sure that there are no scratches or defects and that there are no errors in your order.
In addition, there are conditions for returns, so if you open the product or try it on, please be sure to read the following precautions carefully.
・If the product you receive is defective or is different from the product you ordered, please contact our customer service desk within 10 days of receiving the product.
・We do not accept returns due to customer convenience. Thank you for your understanding.
・When returning a defective product, we ask that you include the delivery note. In case of any problems, please keep the delivery note and the product packaging, and do not remove the tags (attached to the product packaging) and hang tags.
・Please make sure to try on shoes indoors.
- When trying on items, please be careful not to let perfume, cosmetics, cigarette smells, etc. get on the item.
・For hygiene reasons, please check before trying on the shorts.
*If we determine that the item has been worn, we will not be able to treat it as a used item.
-Since the shoe box is also part of the product, we will not be able to accept an exchange if you return the item with the shipping label attached directly to the shoe box.
・In addition, please carefully read the information listed below: [We do not accept returns in the following cases]
If the product you received is defective
If the product you receive is defective, we will return it to you.
*If we are unable to determine that the returned item is defective, we may refuse to accept the return.
・If you receive a product different from the one you ordered
If you receive a product that is different from the one you ordered, we will exchange it for the correct product after you return it.
*We do not accept exchanges for sizes, colors, or other products that differ from the one ordered.
*If the correct item is not in stock, we will refund your money.
・First-time purchase of ROSIER Everyday Essential Bra
Returns are accepted only for first-time purchases of the Everyday Essential Bra. Please try on the size first to make sure it fits you best. Contact us within 10 days of receiving the product.
*Returns are not accepted for second or subsequent purchases.
*We cannot accept returns for reasons other than size exchanges.
[Everyday Essential Bra is not eligible for return]
- If you do not contact us within 7 days after the product arrives
- If you have purchased the Everyday Essential Bra more than once
- If scratches, damage, discoloration, etc. occur due to reasons of the customer.
- Products with damaged or removed sewn-in brand names or quality labels
- The product is missing any packaging, tags (attached to the packaging), or accessories that come with the product
- If the delivery note included with the product has been lost or discarded
- Products ordered outside this website
- Items that have been altered or washed
- Other cases where we determine that we cannot accept the exchange based on the above.
We do not accept returns or exchanges in the following cases:
If you do not contact us within 10 days of receiving the product
・Customers wishing to exchange or return a product (color or size)
・If the item is damaged or scratched due to customer's fault, or if it has been used even once (excluding trying on indoors).
- When the product is different from the image due to customer's convenience
- If the tag, packaging included with the product, tag (attached to the package), bag or accessories are missing or damaged or have been removed
- If the delivery note included with the product has been lost or discarded
・If there are individual differences in reasons for exchange or return, such as the product having a strong odor
・If the product has an odor (perfume, cosmetics, cigarette odor, etc.) attached to it while in the customer's possession
・If there are foreign objects attached (animal hair, other fibers, dust, etc.) ・If the product was ordered from a site other than ours
・If the product is a sanitary item that comes into direct contact with the skin, such as a mask, swimsuit, or pillowcase, and is not defective
・Cosmetics (perfume, shampoo, body care products, nail polish)
・If the item has been altered (hemmed, etc.) or washed
・Shorts other than defective products
・If the product has an error of ±1 to 2 cm from the official size notation
・If there is a notice on the product page stating [Not eligible for return or exchange]
・If we are unable to determine that the product is defective
・If excessive returns or exchanges have been made
・Other cases where we determine that we cannot accept returns or exchanges based on the above.