◾️About delivery
・Delivery target countries/areas:
(Asia)
Taiwan, Hong Kong, Macau, South Korea, Malaysia, Singapore, Indonesia, Vietnam, Thailand, Mongolia
(others)
United States, Canada, Australia, United Kingdom
-Products will be shipped within 7 business days after your order is confirmed.
・To prevent trouble, we are unable to change the delivery address after the order is completed.
・Please note that we do not accept requests for specific delivery companies. Tracking is available for all shipments.
- Product delivery may be delayed if there is a rush of orders, traffic conditions due to weather, or transportation congestion.
◾️Shipping and customs duties
-Shipping costs vary depending on the country, region, and weight of the product being shipped.
Please check the details at the time of payment.
-Customs duties may be charged in addition to shipping charges depending on the country. Customs charges are not included in the product or shipping cost.
◾️Notes regarding shipping of reserved items
・We will not notify you of the arrival time. Even if you contact us, we will not be able to respond. As soon as the products arrive at our distribution center, we will ship them in order. Please note that the estimated shipping date is only a guideline and does not guarantee the delivery date.
-Delivery may be delayed due to a rush of orders, partial production reductions, or split deliveries.
・Depending on the delivery situation, delivery may be earlier than the scheduled date.
・Due to production reduction or discontinuation, the product may not be in stock and your order may have to be canceled.
-Delivery may be delayed due to shipping conditions and traffic conditions during the delivery company's busy season, year-end and New Year holidays, and bad weather.
- Pre-ordered items can be purchased at the same time in the same cart, but they will be shipped together once all items are received. Items purchased at the same time cannot be shipped separately. Please note earnestly.
・Please note that you cannot specify your desired delivery date and time.
■Long-term absence/incomplete address
・It is the customer's responsibility to receive the sent product.
・The product storage period is approximately 30 days at maximum.
◾️About cancellation
As a general rule, we do not accept order cancellations unless we are unable to deliver the product within the notified delivery date due to our circumstances. Thank you for your understanding.
◾️About returns
・When the product arrives:
We take great care in managing and shipping products, but once the product arrives, please check within 10 days, including trying it on, to ensure that there are no scratches or defects on the product, and that there are no errors in the order details. Please be sure to check whether this is the case.
Additionally, there are conditions regarding returns, so please be sure to read the following precautions before opening or trying on the product.
・If the product is defective or if you receive a product different from the one you ordered, please contact our inquiry desk within 10 days of receiving the product.
・We do not accept returns due to customer convenience. Please note.
【Notes】
・When returning defective products, please include the delivery note. Just in case, please keep the delivery note, the product package, and check without removing the tag (affixed to the product package) and hang tag.
・Please be sure to try on shoes indoors.
・When trying on the product, please be careful not to get perfume, cosmetics, cigarette odors, etc. on the product.
・For hygiene reasons, please check the shorts before trying them on.
*If we determine that the item has signs of wear, we will not be able to treat it as a used item.
-The shoe box is also part of the product, so if you attach the shipping label directly to the shoe box and return it, we will not be able to exchange it.
・In addition, [Returns are not accepted in the following cases] Please check the information carefully.
・If the received product is defective
If the delivered product is initially defective, we will return it to you.
*If we are unable to determine that the returned product is defective, we may refuse the return.
・If you receive a product different from the one you ordered
If you receive a product that is different from the one you ordered, we will exchange it for the correct product after you return it.
*We do not accept exchanges for a different size, color, or other product than the one ordered.
*If the correct product is not in stock, we will issue a refund.
・When purchasing ROSIER Everyday Essential Bra for the first time
We only accept returns on first-time purchases of Everyday Essential Bra. Please try the size first to see which size suits you. Please contact our inquiry desk within 10 days of receiving the product.
*Returns are not applicable for second and subsequent purchases.
*We cannot accept returns for reasons other than size exchange.
[Everyday Essential Bra not eligible for returns]
- If we do not hear from you within 7 days after receiving the product
- If you have purchased Everyday Essential Bra more than once
- If scratches, damage, discoloration, etc. occur due to the customer's responsibility.
- Products with the sewn brand name or quality label damaged or removed
- Products without packaging, tags (affixed to the package), or accessories that come with the product
- If the delivery note included with the product is lost/discarded
- Products ordered outside of this site
- Items that have been retouched or washed
- Others If our store determines that we cannot accept exchanges based on the above.
[We do not accept returns or exchanges in the following cases]
・If we cannot contact you within 10 days after receiving the product.
・Request for exchange or return of product (color/size) due to customer's convenience
・If the item is scratched or damaged due to the customer's responsibility, or if it has been used even once (excluding trying on the item indoors)
・If the image is different due to the customer's convenience
・If the hang tag, package included with the product, tag (affixed to the package), bag, or accessories are missing or damaged, the product is damaged or removed.
・If the delivery note included with the product is lost/discarded
・If there are individual differences in the reason for exchange or return, such as the product having a strong odor.
・If the product has odors (perfume, cosmetics, cigarette odor, etc.) in the customer's presence
・If there is foreign matter attached (animal hair, other fibers, dust, etc.) ・If the product was ordered from a site other than this site
・If the product is a sanitary product that comes in direct contact with the skin, such as a mask, swimsuit, pillow cover, etc. other than a defective product
・Cosmetics (perfume, shampoo, body care products, nail polish)
・If the item has been altered (hemmed, etc.) or washed
・Shorts other than defective items
・If the product has an error of ±1 to 2 cm from the official size description
・If there is a note on the product page that says [Not eligible for returns or exchanges]
・If our store cannot determine that the product is defective
・If you repeatedly make excessive returns or exchanges
・Other: If our store determines that we cannot accept returns or exchanges in accordance with the above.
