■BEAUTY
Q. Do you have fragrance samples?
A. We offer a service that allows you to try the fragrance before purchasing.
Please see " FRAGRANCE LETTER ".
*If you purchase a single item, we will not be able to re-ship it, so please check your address before placing your order.
・If you want to try Eau de Parfum
" FRAGRANCE LETTER - Eau de Parfum - "
・Roll-on perfume oil
・Perfume Oil
・Hair Perfume
If you want to try any of the above scents
" FRAGRANCE LETTER "
Q: I would like to purchase this as a gift.
A.Gift wrapping is available.
Please refer to the products in the links below.
・" HLT Gift Box " [ S ] [ L ]
・" HLT BEAUTY bag " [ S ] [ M ]
・" BEAUTY Gift Pouch " [ S ] [ M ]
Also, check out our Gift Sets and recommended beauty gifts .
■ROSIER
Q: What shapes are available?
A. Each product has a different design and silhouette.
Please see the following page for details.
" ROSIER Bras LINE UP "
Q. I'm worried about choosing the right size (e.g., the cup or underbust doesn't fit/I'm worried about the fit)
A.For details on how to choose a size, please see the following page.
If you have any concerns, please refer to this.
How to measure and choose the correct size
How to wear lingerie correctly
Q.Please tell me how to care for it.
A.If you intend to use it for a long time, we recommend hand washing.
For detailed instructions and precautions, please refer to the following page.
How to properly care for your lingerie
Q. What is the lifespan of underwear and when should I replace it?
A. If you notice any of the following conditions, it is recommended that you replace the product.
* There may be individual differences depending on usage conditions and care methods.
・The fabric is getting thinner. ・The elastic underneath has stretched and become wavy. ・The lace or threads are frayed. ・The color has changed. ・The printing on the tag has faded. ・The straps have stretched and are easily slipping off your shoulders.
We recommend that you review the product periodically to ensure long-term, comfortable use.
Q. I would like to know the country of origin.
A. The country of origin varies depending on the product.
Please check the name tag (quality label) sewn onto each product for details.
Q. Please tell me how to choose the right size if my bust sizes are different.
A.We recommend choosing a cup size that matches your bust size.
You can adjust the fit by adding padding to the other cup or shortening the straps a little .
Please give it a try.
Q. I would like to use the free first return campaign.
A. We are running a free return campaign exclusively for first-time customers who purchase eligible items on our official website.
This campaign allows customers who are unsure about the size when making their first purchase to purchase a size close to the size they normally wear and return any size other than the one that fits them best.
We accept returns within 7 days of receiving the product , so please make sure you get the right size.
<Target items>
Everyday Essential Bra
BB Bra
*Returns are not accepted for purchases made after the second time.
*For more details, click here
