＜SHOES FREE RETURN Campaign＞
<Free return campaign for a limited time only when purchasing SHOES items>
We are offering a limited-time free return campaign to customers who purchase SHOES items on our official online store.
This campaign allows customers who are unsure about the size when making a purchase to purchase a size close to the size they normally wear, try it on at home, and return any size other than the one that fits them best.
We accept returns within 7 days of receiving the product, so please try it on at home to check the size.
<Campaign period>
Extended period due to popular demand✨
October 3, 2024 (Thursday) 12:00 - November 29, 2024 (Friday) 11:59
*During the period Only orders placed through the official online store and returns are eligible for the campaign (orders outside of the period, Herme orders, and orders at events are not eligible).
* Only applicable for shipping within Japan
＜Applicable products＞
SHOES items<How to return the item>
Please select the reason for return as "Take advantage of the [SHOES] Free Return Campaign" below and submit your return request.
[ https://herlipto.app.recustomer.me/ ]
※ [SHOES] We cannot accept returns for any reason other than taking advantage of the free return campaign .
*We will only be able to accommodate requests if the item is in a condition with the delivery note and tag attached.
*We cannot accept products that show signs of use, products with missing accessories, or products or packaging that are damaged or dirty.
▼About trying on
Please be sure to try on the shoes at home (those with dirty soles will not be eligible for the campaign).
▼Return method
Please complete the return procedure at your local convenience store or delivery company. When returning the item, you can choose to return it yourself or request a collection company to collect the item.
*If, after returning the product, the total amount of the product falls below the amount eligible for the novelty gift, please return the novelty gift along with the product.
There is no need to return the postcard.
*Even if your status is downgraded after returning the product, you do not need to return the welcome gift that was delivered to you. In that case, we will not send you a welcome gift the next time you upgrade.
▼Return shipping fees
You can use cash on delivery for return shipping.
If the novelty item was not included, or if you are returning additional items, we ask that you return them prepaid.
▼Refunds
Refunds will be made through your card company.
Please note that we are unable to check details such as the expected refund date as these are personal information. After receiving the email confirming the completion of the refund procedure, please contact your payment company.
*If the total amount of the returned products falls below the amount of the gift, we will not refund the amount until the gift has been returned. Thank you for your understanding.
*This campaign only allows refunds and does not allow exchanges for other sizes.
*If you use a coupon to make a purchase, the amount after the coupon is applied will be refunded.
*Please note that we cannot refund or reissue coupons.
▼ Cases where returns are not accepted
- If you do not contact us within 7 days after the product arrives
- If you place an order or request a return outside the campaign period
- If the item has been scratched, broken, or discolored due to reasons of the customer, or if the item has been used even once (excluding trying it on indoors).
- If the product has an odor (perfume, cosmetics, cigarette odor, etc.) attached to it while in the customer's possession
- If there is any foreign matter attached (animal hair, other fibers, dust, etc.)
- Products with damaged or removed brand names or quality labels
- The product does not come with any accessories (bags, tags, or any other accessories)
- If the invoice included with the product has been lost or discarded
- Products ordered from other than the official online store
- Items that have been altered or washed
- Other cases where we determine that we cannot accept the return in accordance with the above.
