<Free return campaign available only for first-time purchases of eligible items>
We will be running a free return campaign exclusively for first-time purchasers of eligible items on our official website.
This campaign allows customers who are unsure about the size when purchasing for the first time to purchase a size close to the size they normally wear and return any size other than the one that fits them best.
We accept returns within 7 days of receiving the product , so please make sure you get the right size.
<Target items>
Everyday Essential Bra
BB Bra
*Returns are not accepted for purchases made after the second time.
<How to return>
Please select your reason for return below and submit your return request.
*We cannot accept returns for reasons other than "the size does not fit."
*We will only be able to process your order if the item is in the condition that it comes with a delivery note and tag (attached to the product packaging) .
*We cannot accept products that show signs of use or products with missing accessories, damaged accessories, or soiled items.
▼Return method
Please complete the return procedure at your local convenience store or via a delivery company.
When returning the item, you can choose to return it yourself or request a collection service.
*Postcards do not need to be included.
▼About return shipping fees
You can pay for the return shipping fee by cash on delivery.
▼About refunds
Refunds will be made through your card company.
Please note that we are unable to check details such as the expected refund date as these are personal information. After receiving the refund procedure completion email, please contact your payment company.
*This campaign only allows refunds and does not allow exchanges for other sizes.
*If you make a purchase using a coupon, the amount will be refunded after the coupon is applied.
*Please note that we cannot refund or reissue coupons.
▼Items that are not eligible for return
- If you do not contact us within 7 days of receiving the product
- If you have purchased the eligible item more than twice on the official website
- If the item has been damaged, broken, or discolored due to reasons attributable to the customer, or if the item has been used even once (excluding trying it on indoors).
- If the product has an odor (perfume, cosmetics, cigarette odor, etc.) attached to it while in the customer's possession.
- If there is any foreign matter attached (animal hair, other fibers, dust, etc.)
- Products with damaged or removed sewn-in brand names or quality labels
- The product is missing its original packaging, tags (attached to the packaging), and accessories.
- If the delivery note included with the product has been lost or destroyed
- Products ordered outside this website
- Items that have been altered or washed
- Other cases where we determine that we cannot accept the exchange in accordance with the above.
For details regarding returns, please see the [ SHOPPING GUIDE ] on the official website.
*This campaign may end without notice.
