faq

What if I have multiple Her lip to accounts?

In principle, we ask that each person use one account, and registration of multiple accounts is prohibited. If you have multiple accounts, please merge them. If you have any questions about integration, such as combining account purchase information from different email addresses, please contact our customer center separately.

Is it possible to link guest purchases made on the official website without logging in to my account?

If you would like to combine purchase information from guest purchases made on the official website, please contact the customer center separately. Please note that we cannot combine purchase information from directly managed stores, POPUPs, etc. at a later date.

Are only purchases made on the official website reflected in the status?

In addition to purchases on the official website, purchases at directly managed stores (House of Herme, Her lip to BEAUTY Lucua 1100 store, and other pop-up stores hosted by the Her lip to brand) are also eligible for Club Hers. *Please note that purchases at stores other than our directly managed stores and purchases on e-commerce sites on other companies' platforms are not eligible for Club Hers. *For offline purchases (in-store or at various pop-up events), please contact the store staff.

Do the benefits have an expiry date?

It can be used for one year from the date of issue. In addition, some benefits may have a separate usage time specified from the date of issue.

When will the birthday benefits be granted?

<Birthday coupon> It will be reflected on your personal page on your birthday. *When you visit the store, please present the coupon screen to the staff at the entrance. Birthday Gift A gift and birthday gift ticket will be delivered to you by your birthday based on your status two weeks before your birthday. Birthday discount tickets can be used from the day of your birthday onwards. Birthday coupons and birthday gifts will not be awarded if you do not enter your birthday information, so please enter it on your My Page at least two weeks before your birthday. Benefits will be awarded based on your status two weeks before your birthday.

When will I receive my welcome gift?

It will be shipped together with the purchase that triggered the status upgrade. If you upgraded by purchasing a pre-order item, it will be shipped together with the pre-order item. * The welcome gifts and welcome coupons for each status are only available for the first time. They will not be given to you even if you achieve the designated status in subsequent years. *Gift contents may vary depending on the distribution period.

What will happen to the benefits if my status is upgraded in a skip?

Generally, when you skip a grade, you will receive all the perks of the status. However, birthday perks (birthday gifts, birthday coupons) will be given according to the highest status after the skip. (Example) If you move up two status levels with one purchase, you will receive benefits equivalent to two status levels.

My status has been upgraded but the benefits are not reflected.

Some benefits may not be reflected immediately after status upgrade. <The upgrade will be reflected on your My Page 3 days after the upgrade> ・¥1,000 OFF coupon (ROUGE) <Reviewed on your personal page on your birthday> ・Birthday coupon (BLOOM, ROUGE, PEARL) ・Birthday Gift (DIAMOND, GRACE) *Birthday gifts will be delivered by the day of your birthday. Different gifts will be delivered each year depending on the number of birthdays you have during the period of your status. <We will contact you individually depending on the time of the special offer> ・Status-limited benefits (GRACE) *Please look forward to the announcement of the details of the benefits.

Which brands are covered by Club Hers?

Her lip to, Her lip to BEAUTY, ROSIER by Her lip to, House of Herme, and Café de Herme.

Does the eligible purchase amount for the program include shipping costs or the amount when using a coupon?

The eligible purchase amount does not include shipping costs. In addition, when using a coupon, the eligible purchase amount will be the amount after the coupon is applied.

Does Club Hers apply to orders from overseas?

Please note that Club Hers does not apply to orders from overseas.

Once I reach SWAN status, will my status remain SWAN forever?

This may be subject to change at the end of the fiscal year. The upgrade criteria will be kept confidential.

What requirements do I need to meet to become a SWAN member?

The upgrade criteria will be kept confidential.