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■Will sold out items be restocked?
For products that are sold out, you can set a restock notification on each product page. If you have set up your order, we will contact you via email as soon as the product becomes available.
*It may not be restocked. Thank you for your understanding in advance. In addition, we will inform you about new releases and restocks on each official SNS account.
■Can you repair it?
<Paid repair>
We offer paid repairs so that you can use your purchased product for a longer period of time.
Example) Damage that occurred after using the product or loss of the attached button, etc.
We will check with the manufacturer to determine if the product can be repaired, and it may not be possible to repair it depending on the condition.
Normally, the repair period takes approximately 2 to 4 weeks.
We will repair the item using the best possible method, but we cannot guarantee that the product will be as good as new. Thank you for your understanding in advance.
Please note that we do not accept product alterations (hemming, etc.).
For details, Please contact us from [ CONTACT ] .
<In case of initial failure>
If the delivered product is initially defective, we will respond by returning it or exchanging it, but if we do not have a replacement in stock, we will repair it free of charge.
Her lip to BEAUTY
■Do you have scent samples?
You can purchase " FRAGRANCE LETTER ". This service allows you to try the scent before purchasing the item.
■I would like to purchase it as a gift.
" HLT Gift Box " and "HLT BEAUTY bag" are available. Please feel free to use it.
Click here for recommended products for GIFT
ROSIER
■How should I choose my bra size?
Please see " How to measure and choose the correct size ".
■How should I choose the size of shorts?
Please see " How to measure and choose the correct size ".
■What should I do if the cup doesn't fit properly (it floats, becomes uneven, collapses, or my breasts protrude from the sides)?
Please see " How to Wear Lingerie Correctly ."
■What should I do if the undershirt doesn't fit (it's tight/painful/gets in/slides up/down)?
Please see " How to measure and choose the correct size ".
■Please tell me the correct way to wear it.
Please see " How to Wear Lingerie Correctly ."
■Please tell me how to take care of it.
Please see " How to properly care for lingerie ".
■What is the lifespan of underwear and when should I replace it?
If you notice any of the areas below, it's time to replace your underwear. Please confirm.
・The fabric is thin
・The rubber underneath is stretched and wavy.
- Lace or thread is frayed
・The color has changed
・The printing on the tag is faded.
・The strap stretches and comes off easily from the shoulder.
■I would like to know the country of origin.
The country of production varies depending on the product.
Please check the name tag (tag that indicates quality).
■There are multiple underbust sizes, which one should I choose?
Please see " How to measure and choose the correct size ".
■Please tell me how to choose the size if the left and right bust sizes are different.
We recommend choosing a cup size that matches your larger bust.
You can adjust it by adding padding to the smaller cup or making the strap a little shorter, so please try it.
■Is it okay to keep my bra on when measuring my size? (Please tell me how to measure)
Please see " How to measure and choose the correct size ".
