■About changing your order
After confirmation, due to customer's operational error or circumstances,
We do not accept changes to your order (size, color, payment method, specified date, etc.).
■ Cancellation of order (cancellation of order)
With the exception of some products, orders must be placed before the product is shipped.
You can cancel your order (cancel your order).
*You cannot cancel only some of the items in your order.
*ROSIER items from the "Exclusive Collection" cannot be cancelled even before shipping.
Please submit your cancellation request using the form below.
https://herlipto.rcmr.io
*Only orders from within Japan are accepted.
[Orders that cannot be canceled]
- For orders for which shipping has begun or been completed
- If you wish to cancel only some of the items in your order
-If you order a "pre-order item"
-When ordering "Made-to-order products"
- For orders purchased with in-store payment
- If the order is stated as non-cancellable on the product page or campaign page, etc.
◼︎Regarding refunds after cancellation <br>Refunds will be made through your card company.
We are unable to find out details such as the expected refund date as these are personal information.
After receiving the email informing you that the refund process has been completed, please contact your payment company.
*If the offset cannot be made in time due to the card company's closing date, the full purchase amount may be deducted. In that case, the refund will be made from the following month onwards.
*If you use a coupon, it cannot be reapplied after cancellation.
Due to customer operation errors or customer circumstances,
We do not accept cancellations, changes, exchanges or returns after shipping has begun or after the item has been shipped.
■About cooling off
Our online store is a mail order service that customers access.
Please note that the cooling-off period does not apply.
■ Refusal to receive a product
We do not accept cancellations after the product has been shipped.
After the product has been shipped, there may be cases where the customer does not receive the product due to their own reasons, or where the product is returned after receiving it.
In these cases, we will consider the cancellation to be due to customer convenience.
Please note that the following additional fees may apply for resending or refunding.
[Shipping fee (including return shipping fee)]
[Packing material costs]
[Shipping fee]
Any other damages or expenses incurred by our store will be the customer's responsibility and will be charged by our store.
In addition, when refunding payments made by credit card, the above damages and expenses will be deducted.
Please note that the bank transfer fee for the refund will be borne by the customer.
*If you repeatedly refuse to accept the product or return it for personal reasons, we may refuse to accept future orders from you.
Please note that we will not be able to respond to any inquiries you may have at that time.
