■ Shipping eligible countries and regions
· Asia
Taiwan, Hong Kong, Macau, South Korea, Malaysia, Singapore, Indonesia, Vietnam, Thailand, Mongolia
· others
United States, Canada, Australia, United Kingdom
■ About shipping
Once your order is confirmed, we will ship your item within 7 business days.
*Delivery may be delayed due to weather, traffic conditions, busy seasons, etc.
・To prevent any problems, we do not accept changes to the shipping address after the order has been completed.
■ Delivery company
Korea and Taiwan: Sagawa International
Other areas: UPS
*We cannot accept requests for specific delivery companies. All deliveries will be provided with a tracking number.
◾️Shipping and customs duties
・Shipping costs vary depending on the country or region, and the weight of the item being shipped. Please check the details at the time of payment.
・Customs duties may be charged in addition to shipping fees depending on the country. Customs fees are not included in the product or shipping fees.
◾️Exchange rate information
At the time of payment, Japanese yen is converted to US dollars using the exchange rate provided by our online store's system.
Please note that when customs clearance is performed at the time of shipment, the product price is declared using the exchange rate determined by the delivery company at that time. Therefore, there may be a difference between the exchange rate applied at the time of payment and the time of customs clearance, and the actual declared amount may differ, but this is a general rule for international shipping.
Please be aware of this in advance.
◾️About currency
- If you access the site from overseas, product prices and shipping fees will be displayed in the currency of your country.
Payment will be made in the displayed currency.
*You can select your region of residence when you access the site for the first time.
■ Information about pre-order items
・We do not provide individual information regarding arrival dates. We are unable to respond to inquiries.
・Items will be shipped as soon as they arrive at the distribution center. The estimated shipping date is an estimate and does not guarantee the delivery date.
-Shipping may be delayed due to a concentration of orders, reduced production or partial delivery of some products.
・Depending on the delivery situation, delivery may be earlier than expected.
-If the product is not delivered due to discontinuation or reduction in production, we may cancel your order.
-Delivery may be delayed due to the delivery company's busy season or bad weather.
・Orders that include pre-ordered items will be shipped together once all items are in stock. Individual shipping is not available.
-Please note that delivery dates and times cannot be specified.
■ Regarding long-term absence/incomplete address
・Please be sure to receive the product at your own risk.
- The storage period for overseas deliveries is a maximum of approximately 30 days.
■About cancellations
- In principle, we do not accept cancellations of orders, except in cases where we are unable to deliver the product within the notified delivery date due to circumstances at our store.
■About returns
・When the product arrives
We take every precaution when managing and shipping products, but please check the following within 10 days of receiving the product:
- Check that the product is free of scratches and defects
- Check that there are no errors in your order
There are conditions for returns. Please be sure to check the following precautions before opening the product or trying it on.
■Cases in which returns are possible
・If you receive a defective product (initial defect)
・If you receive a product that is different from the one you ordered
・Returns are available for size confirmation only for the Everyday Essential Bra (first purchase).
*In either case, please contact our customer center within 10 days of receiving the product.
■Notes when returning items
・When returning an item, please include the invoice. Please keep and check the product packaging, tags, and tags intact.
・Please try on shoes indoors.
-When trying on clothes, please be careful not to get any smells of perfume, cosmetics, tobacco, etc. on your clothes.
・Please refrain from trying on the shorts. If there is any sign of wear, the shorts will not be eligible for return.
- If you return the shoes with the shipping label attached directly to the shoe box, we will not be able to accept the return.
■If you receive a product that is different from the one you ordered
If you receive a different product than the one you ordered, we will exchange it for the correct product after you return it.
*We do not accept exchanges for different sizes, colors, or products than those ordered.
*If the correct item is not in stock, we will refund your money.
■About Everyday Essential Bra (first purchase)
- Returns for the purpose of checking size will be accepted within 10 days of receiving the product for the first purchase only.
- Purchases made after the second time are not eligible for return.
- We do not accept returns for any reason other than size exchanges.
[Cases that are not eligible for return]
If you do not contact us within 10 days of receiving the product
・Purchases from the second time onwards
・If the product is damaged, discolored, or shows signs of use
・If the brand name or quality label is damaged or removed
・If the delivery note, package, tag, or accessories are missing
・Items that have been altered or washed
・Other cases where the store determines that the item is not eligible for return.
Returns cannot be accepted in the following cases:
If you do not contact us within 10 days of receiving the product
・Returns and exchanges due to customer convenience (size, color, different from what you expected, etc.)
・Products that are deemed to have been used (excluding items tried on indoors)
・If the product smells of perfume, tobacco, cosmetics, etc.
・If animal hair or foreign objects are attached to the product
・If the delivery note, tag, package, etc. is missing or damaged
・Hygiene products that come into direct contact with the skin (masks, swimwear, pillowcases, etc.) *Defective products excluded
・Cosmetics (perfume, shampoo, body care, nail polish, etc.)
・Shorts (excluding defective items)
- Products that have been altered, such as hemming
-Products with an error of ±1 to 2 cm from the size indicated
- Products that are clearly stated on the product page as "Not eligible for return or exchange"
・Products purchased outside this website
・When excessive returns and exchanges have been made
・Other cases where we determine that we cannot accept returns or exchanges
