Golden Week Shipping Schedule & Customer Support Closure

Thank you very much for your continued support of Her lip to.
Please note that our shipping operations and customer support services will be temporarily unavailable during the Golden Week period.

Details are as follows:

【Shipping Schedule】
Shipping Suspension Period
May 2, 2026 (Sat) – May 6, 2026 (Wed)

■Orders Placed by 9:59 AM (JST) on May 1 (Fri)
→ Scheduled to ship on May 1 (Fri).

*Please note that shipments may be delayed until May 7 (Thu) or later if order volume is high.
Shipments may also be delayed until May 11 (Mon) or later if there are address errors or if additional confirmation is required. Thank you for your understanding.

■Orders Placed After 10:00 AM (JST) on May 1 (Fri)
→ Shipments will resume on May 7 (Thu) in the order received.

*Due to increased volume following the Golden Week period, deliveries may take longer than usual.

【Customer Support Schedule】
Customer Support Closure Period
May 2, 2026 (Sat) – May 6, 2026 (Wed)

■Inquiries Received by 5:00 PM (JST) on May 1 (Fri)
→ We will reply in the order they are received.
Some inquiries may be answered after the Golden Week period depending on volume.

■Inquiries Received After 5:00 PM (JST) on May 1 (Fri)
→ Replies will resume at 11:00 AM (JST) on May 7 (Thu).

*Please note that customer support and online chat services will be unavailable during the Golden Week period.
After Golden Week, responses may take longer than usual due to a high volume of inquiries. We appreciate your patience and understanding.

【Delivery Date and Time Specifications】
We are unable to accept delivery date or time requests for orders placed between April 24 (Fri) and May 12 (Tue). 

We apologize for any inconvenience and appreciate your understanding and cooperation.