Notice of shipping operations and customer center closure during the year-end and New Year holidays
Thank you for using Her lip to.
Due to the New Year's holiday closure of our distribution center, we will be closed for shipping operations as follows.
[Shipping business closure period]
Saturday, December 27, 2025 - Sunday, January 4, 2026
Regarding shipping of your order:
■ Orders placed by 9:59 on Friday, December 26th will be shipped on the 26th.
*If we receive a large number of orders, shipping may begin after Monday, January 5th.
Also, if there are any incomplete addresses, etc., it may take time to confirm, so the item may be shipped after Monday, January 5th. Thank you for your understanding.
■Orders placed after 10:00 on Friday, December 26th will be shipped sequentially starting from Monday, January 5th.
※We will ship in the order of your order. Delivery times may take longer than usual around the New Year's holiday period due to the high volume of shipments and logistics at our distribution centers.
■Delivery date and time cannot be specified during the period from 7:00 PM on Wednesday, November 26th to Monday, January 12th.
We regret that we are unable to accept requests for specific delivery dates for orders placed during the above period.
*Please note that we cannot accommodate requests for delivery dates and times even if you specify them in the comments section.
[Customer Center Closure Period]
Saturday, December 27, 2025 - Sunday, January 4, 2026
■Inquiries received by 5:00 PM on Friday, December 26th → We will respond to inquiries regarding orders and shipping in order by the end of the day on the 26th.
Please note that depending on the situation, we may not be able to respond until after the holiday period.
■Inquiries received after 5:00 PM on Friday, December 26th will be answered in order starting from Monday, January 5th.
*The customer center and online customer service will also be closed.
*After the New Year's holiday, it may take longer than usual for us to respond.
We will respond to your inquiries in order. We apologize for any inconvenience this may cause and thank you for your understanding.
