Notice of Summer Holiday Closure for the Fulfillment and Customer Support Centers

Thank you for your continued support of Her lip to.

Please be informed that due to the summer holiday closure of our fulfillment center, our shipping operations, customer support center, and online chat services will be temporarily suspended during the following period (all times listed are in JST):

【Shipping Suspension Period】
August 13 – August 15 (JST)

■ Orders placed by 11:59 PM on Saturday, August 9 (JST)
→ Scheduled to ship by Tuesday, August 12 (JST)
Please note that in case of high order volume, shipments may be delayed until Monday, August 18 (JST).
Additionally, if there are any address issues, processing and confirmation may take extra time, which could also delay shipping to August 18 or later. We appreciate your understanding.

■ Orders placed after 12:00 AM on Sunday, August 10 (JST), including during the holiday period
→ Will begin shipping sequentially from Monday, August 18 (JST)
Please note that due to high demand after the holiday, shipping may take longer than usual.
Also, we are unable to accommodate specific delivery date requests for orders placed before or after the holiday period.

【Customer Support and Online Chat Service Suspension Period】
Wednesday, August 13 – Friday, August 15 (JST)

■ Inquiries received by 5:00 PM on Tuesday, August 12 (JST)
→ We will respond by Tuesday, August 12 (JST), in the order received.
Depending on the volume of inquiries, some responses may be sent after the holiday.

■ Inquiries received after 5:00 PM on Tuesday, August 12 (JST)
→ Responses will begin from 11:00 AM on Monday, August 18 (JST), in order.
Please note that responses may take longer than usual due to the high volume of messages received after the holiday. We appreciate your patience and understanding.

We apologize for any inconvenience this may cause and thank you for your kind understanding.