DENIM FREE RETURN CAMPAIGN
About the DENIM Free Return Campaign
▶︎Free return campaign only available when purchasing eligible denim items <br data-start="168" data-end="171">When you purchase eligible denim items on our official website, we will be running a free return campaign for a limited time.
If you are unsure which size to choose, you can purchase a size close to the size you normally wear, try it on at home, and return any size other than the one that fits you best.
We accept returns within 7 days of receiving the product, so please make sure the size fits you.
<Campaign period>
March 30, 2025 (Sunday) 19:00 - April 8, 2025 (Tuesday) 23:59
*Please order the applicable product during the period. Returns are only accepted if requested within 7 days of receiving the product.
*Only applicable when purchased on the official website.
*Only applicable for shipping within Japan.
＜Applicable products＞
・New York High-Waisted Jeans
・Milano Wide-Straight Jeans
・Paris High Rise Jeans
・Tokyo High Rise Jeans
<How to return the item>
Please select the reason for return from the form below and submit your return request.
▶︎Application form here
※Application items
Please select your usage status → Unused
Please select the reason for return → Take advantage of the free denim return campaign
Please apply at.
*We cannot accept returns for reasons other than "size does not fit."
*We will only accept returns if the item is in a condition with the delivery note and tag attached.
*If the item falls under the "Case eligible for return" listed at the bottom of the page, we may not be able to accept the return, so please be sure to check.
▼About trying on
Please be sure to try on the item indoors at home.
▼Return method
Please complete the return procedure via the delivery company or a nearby convenience store.
You can return the item yourself or request a collection service to do so.
There is no need to return the postcard.
*If your Club Hers status is downgraded after returning the product, you do not need to return the welcome gift. In that case, we will not send you a welcome gift the next time you upgrade your status.
▼Regarding return shipping fees <br>You can use cash on delivery for return shipping fees.
▼Refunds
Refunds will be made through your card company.
We are unable to provide details such as the expected refund date as these are personal information.
Once you receive the email confirming the refund process, please contact your payment company.
* If you use atone payment <br data-start="1392" data-end="1395">If you have already paid, after your payment is canceled, atone will contact you separately regarding the refund method, so please check.
* If you use PayPay
If you paid with PayPay balance, the refund amount will be returned to your PayPay balance after the refund process.
Once the refund process is complete, it will be reflected in your "Transaction History", so please check it.
*We will refund the product price as soon as we confirm that the product has been returned.
*This campaign only allows refunds and does not allow exchanges for other sizes.
*If you use a coupon to make a purchase, the amount after the coupon is applied will be refunded.
*Please note that we cannot refund or reissue coupons.
▼ Cases where returns are not accepted
・If you do not contact us within 7 days after the product arrives ・If you place an order or apply for a return outside of the campaign period ・If the product is scratched, broken, discolored, etc. due to a fault on the customer, or if the product has been used even once except for trying it on indoors ・If the product has an odor (perfume, cosmetics, cigarette odor, etc.) on it while in the customer's possession ・If there is a foreign object attached to the product (animal hair, other fibers, dust, etc.)
・Products with damaged or removed brand names (tags) or quality labels ・Products that are missing accessories (bags, tags, and all other accessories) ・Products where the invoice included with the product has been lost or discarded ・Products ordered from other websites ・Products that have been hemmed or washed ・Other cases where our store determines that we cannot accept an exchange due to the above reasons, such as significant stretching or fading of the fabric after trying on
*This campaign may end without notice.
▼Other frequently asked questions・Are there any restrictions on the number of books?
- Is the offer valid if I purchase different types of denim?
There is no limit to the number of items you can purchase in this campaign.
If you purchase just one pair of jeans and it doesn't fit, you can return it.
In addition, if you purchase one of each of different types of eligible denim, only one of them will be considered eligible.
Although we have limited stock, we would like you to choose the size that best fits you.
We recommend trying different sizes.
If you have any concerns about color or size, we are happy to assist you through chat .
If you have any concerns, please feel free to contact us via our online customer service.
▶︎Click here for more information on online customer service
*Business hours: 11:00-17:00
*Closed on Saturdays, Sundays, holidays, New Year's holidays, and long public holidays
If you have any questions, please contact our customer center.
▶︎Contact us here
*Business hours: 11:00-17:00
*Closed on Saturdays, Sundays, holidays, New Year's holidays, and long public holidays
*Some content has been revised as of April 4, 2025.
