[Important] Customers who have not received replies to various emails regarding orders, email newsletters, and inquiry emails.
Thank you for always using Her lip to.
Depending on your reception settings, you may be automatically rejected from receiving various orders-related emails, email newsletters, and emails from our customer center. Please refer to the following.
■About reception permission setting/domain specification
Addresses of mobile carriers such as docomo, au, SoftBank, etc.Also, when using @icloud.com, if you have set your security settings to reject emails, emails from our customer center may not arrive correctly.
*Reject receiving emails from computers (set to receive only from mobile phones/PHS), etc.
[Various emails related to orders that are automatically delivered]
The sender address of the automatically sent email is This is [info@herlipto.jp] .
*It may take several minutes to several hours for the automatic email to arrive.
【E-mail magazine delivery】
The sender address of the e-mail newsletter is This is [info@herlipto.jp] .
[Reply email to inquiries]
The sender address of the email reply to your inquiry is [support@herlipto.jp].
Please set the e-mail address above to receive emails specifically, or set the part after the @ to receive emails as a domain. Also, the email you send will be an email with a URL. Depending on your email address, you may not receive emails with URLs, so please also cancel your email address.
Each setting method differs depending on your contract carrier. For more information, please refer to each company's help page/support from the link below.
NTT Docomo spam email reception list/rejection list settings | Notice
・Cancel email with URL (setting method) *Set to not reject
au
・Reception list settings | Spam filter function
・Cancellation of email with URL (setting method) *Set to not restrict
Softbank/ Reception permission/rejection settings | Smartphone/Mobile phone
・Cancel email with URL (setting method) *Set to not use
■When using "@icloud.com"
Due to reception restrictions on Apple's side, you may not receive emails from the Customer Center.
■Other causes You may not be able to receive the email if it is sorted into the "spam folder" depending on the folder settings of your device/mail system, or if there is not enough free space. Please note that if you enter an incorrect email address, we will not be able to send you an automatic reply email.
Please check your spam folder and if you do not receive the automatic reply email, please check "Add the domain to the allowed recipient list", "Free space on your device/email system", and "Email address you are using". Please contact us again.
*If you are unsure about the settings, please check the settings at the time of your next purchase or Please change your shop pay registered address to another email address (gmail, Yahoo mail, etc.).
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Depending on your reception settings, you may be automatically rejected from receiving various orders-related emails, email newsletters, and emails from our customer center. Please refer to the following.
■About reception permission setting/domain specification
Addresses of mobile carriers such as docomo, au, SoftBank, etc.Also, when using @icloud.com, if you have set your security settings to reject emails, emails from our customer center may not arrive correctly.
*Reject receiving emails from computers (set to receive only from mobile phones/PHS), etc.
[Various emails related to orders that are automatically delivered]
The sender address of the automatically sent email is This is [info@herlipto.jp] .
*It may take several minutes to several hours for the automatic email to arrive.
【E-mail magazine delivery】
The sender address of the e-mail newsletter is This is [info@herlipto.jp] .
[Reply email to inquiries]
The sender address of the email reply to your inquiry is [support@herlipto.jp].
Please set the e-mail address above to receive emails specifically, or set the part after the @ to receive emails as a domain. Also, the email you send will be an email with a URL. Depending on your email address, you may not receive emails with URLs, so please also cancel your email address.
Each setting method differs depending on your contract carrier. For more information, please refer to each company's help page/support from the link below.
NTT Docomo spam email reception list/rejection list settings | Notice
・Cancel email with URL (setting method) *Set to not reject
au
・Reception list settings | Spam filter function
・Cancellation of email with URL (setting method) *Set to not restrict
Softbank/ Reception permission/rejection settings | Smartphone/Mobile phone
・Cancel email with URL (setting method) *Set to not use
■When using "@icloud.com"
Due to reception restrictions on Apple's side, you may not receive emails from the Customer Center.
■Other causes You may not be able to receive the email if it is sorted into the "spam folder" depending on the folder settings of your device/mail system, or if there is not enough free space. Please note that if you enter an incorrect email address, we will not be able to send you an automatic reply email.
Please check your spam folder and if you do not receive the automatic reply email, please check "Add the domain to the allowed recipient list", "Free space on your device/email system", and "Email address you are using". Please contact us again.
*If you are unsure about the settings, please check the settings at the time of your next purchase or Please change your shop pay registered address to another email address (gmail, Yahoo mail, etc.).
