Thank you for your continued use of Her lip to.
Some customers have contacted us to say that they are not receiving our e-mail newsletter.
Please check the following information to help resolve the issue.
1. Verify your email address
Please check that the email address you registered is correct.
After logging in to your My Page, you can check and correct your email address by editing your registration information.
2. Check your spam folder
Emails from our store may have been sorted into your spam folder.
We apologize for the inconvenience, but please check your spam folder.
In addition, please allow emails from info@herlipto.jp.
3. Check your email reception settings
Depending on the settings of your email service or provider, you may not be able to receive emails from our store.
In particular, if you use a free email service (such as Gmail or Yahoo! Mail), please check your email settings and allow emails from info@herlipto.jp.
4. Check the capacity of your inbox
If your inbox is full, you may not receive emails.
Log in to your email service and check if you have enough space in your inbox.
5. Rejection settings for email clients
Some email services may reject emails from us due to security settings or domain filtering.
Please try steps 1 to 4, and if you are unable to receive the email, please change your registered email address.
If you have any questions, Please contact us using the inquiry form .
